Photos & videos
You Might Also Consider
in Physical Therapy, Chiropractors
in Addiction Medicine, Counseling & Mental Health, Rehabilitation Center
in Weight Loss Centers, Pharmacy, Vitamins & Supplements
About the Business
Welcome to The Joint Chiropractic - Cool Springs. As your local chiropractor in Franklin, we invite you to join the millions of Americans who have not only found relief from back pain, but also a pathway to wellness with chiropractic's natural, drug-free approach to healthcare. How We Can Help Whether you are familiar with chiropractic care or this is your first time, you can expect your visit to The Joint to be new and different from any healthcare experience you've had before. Perhaps even life-changing. Here is a quick and easy way to see what makes The Joint Chiropractic the perfect destination: Conveniently Located Open Nights & Weekends No Appointment required No Insurance Hassles / Requirements Affordable Personalized Care Plans Care at The Joint offers you and your family a quality, affordable, convenient and accessible healthcare solution. Chiropractic assists in eliminating and relieving the days of shoulder, neck and back pain as well as many other symptoms you may be experiencing. So whatever your ailments may be, visit our Cool Springs chiropractic office, because your overall health is our business. And remember, you never need an appointment to visit The Joint so stop in when it is convenient for you. See you soon.
Location & Hours
Mon |
| Closed now |
|---|---|---|
Tue |
| |
Wed |
| |
Thu |
| |
Fri |
| |
Sat |
| |
Sun |
|
Upcoming Special Hours
Wed, May 29, 2024 |
|
|---|---|
Thu, Jul 4, 2024 |
|
Amenities and More
Ask the Community
Yelp users haven’t asked any questions yet about The Joint Chiropractic.
Recommended Reviews
Overall rating
10 reviews
5 stars
4 stars
3 stars
2 stars
1 star
Morgan N.Smyrna, TN0124Apr 25, 2019I went to The Joint for the first time today and was very impressed! I sat down with the doctor and went over my extensive medical history together. He adjusted me, and then we talked about how I felt and came up with a plan going down the road. I will definitely continue going to The Joint!
Helpful 0
Thanks 0
Love this 0
Oh no 0Business owner information
Chris K.
Jul 11, 2022
Thank you so much for your review of The Joint Chiropractic clinic 545 Cool Springs Blvd Franklin, TN 37067 located in Thoroughbred Village by Trader Joes
The mission of each Chiropractor at The Joint is to improve the quality of life through routine and affordable chiropractic care. A well-adjusted spine helps prevent pain and injury while maximizing your health and wellness. I hope you continue to enjoy chiropractic adjustments for years to come.
Be well……
Dr. Ryan Footit Medical Director- Marc C.TN, TN01Apr 21, 2024
Save your money and go elsewhere for your chiropractic needs. Customer service is less than helpful as they will just ignore emails regarding your account instead of helping. Didn't explain that there was a minimum of two months when signing me up and when I spoke to an associate in store she said "this has happened a lot recently" like it wasn't a big deal. Save your money.
Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Customer Service
Apr 30, 2024
Hi Marc,
We regret any misunderstanding about your plan. We work very hard to ensure that our staff clearly explains all of the policies to our patients in order to avoid a situation such as this.
Our Wellness Plan gives patients 4 adjustments a month for only $79 - our best deal on regular care. Per our membership agreement, your plan has a 2 month minimum that then continues month to month until you request cancellation and turn in the proper form.
While we greatly apologize if our wellness coordinator didn't properly communicate our minimum month policy, all patients who choose to take advantage of one of our plans do agree to all terms of the plan in writing before the commencement of any billing. Copies of these agreements, which get taken home with every new member, clearly state how the plan works, how it is billed, our refund policy, and our cancellation policy.
With that being said, we continually strive for great customer service and we will work to ensure that we are being transparent with our plans, which allow us to provide our care for a very discounted rate. We welcome you to reach out if you wish to discuss this further with a member of our team. Thank you.
Best in Health,
The Joint Chiropractic - Claude C.Katy, TX9027Mar 15, 2024
Sorely needed an adjustment after a 13 hour drive. Still felt the same before and after leaving the clinic. Choose your chiropractor wisely, mine was a male could not remember the name. After telling him, I still had mid-back pain was told "that's all we can do today"
Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Customer Service
Mar 21, 2024
Hi Claude,
Thank you for your honest feedback. The overall health and satisfaction of our patients is our number one priority.
We pride ourselves in offering convenient, affordable chiropractic services that make it quick and easy to maintain your chiropractic health! Our services should always feel personal and helpful, and we apologize that you felt we missed the mark for you.
We appreciate you bringing this to our attention and want to work with you to give the efficient, outstanding chiropractic care for which we are known and that you deserve. Please contact us at the clinic so that we can follow up and assist.
Best in Health,
The Joint Chiropractic 
Chris C.Huntington Beach, CA016Aug 31, 2023Not a great experience here for being a new customer. Left very I satisfied and the dr couldn't even adjust me .
Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Customer Service
Sep 8, 2023
Hi Chris,
Thank you for taking the time to share your experience. We are very sorry to hear that you did not enjoy your adjustment.
We pride ourselves in our quality and convenient care, and go to great lengths to hire top performing doctors for our clinics. Our adjustments should always feel efficient, professional, and personal. We truly apologize that you felt this was not the case.
We would appreciate the opportunity to fully address your experience and make it right. Please email or call us to confirm the best way for management to follow up with you.
Best in Health,
The Joint Chiropractic
Julia W.Franklin, TN02Oct 19, 2023The front office staff, plus the call center for The Joint definitely need better training in customer service. I have dealt with the most unprofessional people at both their Cool Springs location and call center who have in turn, wasted a lot of my day. I was really hoping for a convenient walk in adjustment, but will certainly not use The Joint in the future.
Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Customer Service
Oct 25, 2023
Hi Julia,
Thank you for sharing and bringing this to our attention. We are very sorry to read about your experience and want to apologize that it fell below our usual standards of guest care and satisfaction.
We would love the opportunity to fully address your experience and concerns. Please email or call us to confirm the best way for management to contact you.
Best in Health,
The Joint Chiropractic- Larry V.Somerset, Franklin Township, NJ22543Oct 7, 2023
Not the worst experience but not the greatest. If you want me to sign up for your wellness plan, my time there shouldn't feel so rush and generic. Dr Jenn seemed IMO came across more like a sale person than a therapist. The facility was clean, just kinda of open and not very private.
Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Customer Service
Oct 13, 2023
Hi Larry,
We are so sorry to hear that your visit to The Joint did not meet your expectations. We pride ourselves in our quality and convenient care, and go to great lengths to hire top performing doctors who are known for their exceptional attention to detail. Our adjustments should always feel efficient, professional, and personal. We truly apologize that you felt this was not the case.
We are also sorry to hear that you felt pressured to purchase a membership as we never want a patient to feel they are being sold on a particular plan. In most cases, more than one treatment will be needed, which is why we may suggest that our patient's utilize our cost effective plans which allow you to get the treatment you need for less than $20 per visit.
With that being said, we appreciate you taking the time to share, and invite you to please reach out if you wish to discuss this further with a member of our team. We're dedicated to giving you care tailored to your specific needs.
Best in Health,
The Joint Chiropractic - Leah L.Nashville, TN010Oct 6, 2022
Terrible customer service - their chiro visits last for 5 min (in and out) but they make you fill out 9pages of info on an iPad that doesn't work- super time consuming and the iPad kept freezing up. I asked several times if I could give them my info any other way (via paper forms etc) and I was told no I had to use the iPad (even though they had paper forms there last time I stopped in). Even after I told her I had limited time that day, she refused to accommodate me. It was clear to me that this is one of the "factory farm" chiropractic offices that cut costs and give the bare minimum to their clients. They are more concerned about their own convenience and cutting costs and stacking clients rather than actual care and customer service. Will not be going back.
Helpful 0Thanks 0Love this 0Oh no 1Business owner information
Chris K.
Oct 6, 2022
Hey Leah! I hate you and this experience in my clinic. Please send me an email Dr.Ryan.Footit@thejoint.com so I can make this right. I look forward to hearing from you.
- Zach W.Old Hickory, Nashville, TN02Sep 11, 2020
Had an absolutely horrible first experience coming to this "walk-in" based chiropractic facility. I filled out my paperwork within the first ten minutes of being there, with three clients ahead of me at the time. As they left, about 50 minutes later (understandably, not complaining about the wait time), three more clients came in. As the last client before me was exiting, two clients who arrived 30-40 minutes after me were ushered to go to the back for their adjustments. Not sure how they took seniority over me as I was next to arrive after the clients prior to me. Complete waste of time, and if this company wants to claim a walk-in based operation, they should treat it as such based on arrival. I left, as I would have been waiting an additional half hour likely for the people who showed up long after me. Will not be returning or recommending anyone here.
Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Chris K.
Sep 13, 2020
Hey Zach! I’m sending you an email so we can get this resolved. I like our patients to be happy and clearly you’re not. I want to make right by you and get this resolved. My email is Dr.Ryan.Footit@TheJoint.com Incase you do not receive my email.
- Aston M.Brentwood, TN1216Jul 22, 2020
This is a unique approach to chiropractic care. It's not your traditional office where you make an appointment and spend an hour receiving a variety of treatments. It's more like a drop-in service where you'll get the basic care for an affordable price. I had a membership and visited many times. They were very professional, listened to my issues and treated me accordingly. I made a lot of progress! They don't offer extensive treatments like a full-service office but they also don't claim to. If you have severe issues, I'd recommend going somewhere else, but if you just need quit treatments for smaller issues, this place is great!
Helpful 1Thanks 0Love this 1Oh no 0Business owner information
Chris K.
Jul 11, 2022
Thank you so much for your review of The Joint Chiropractic clinic 545 Cool Springs Blvd Franklin, TN 37067 located in Thoroughbred Village by Trader Joes
The mission of each Chiropractor at The Joint is to improve the quality of life through routine and affordable chiropractic care. A well-adjusted spine helps prevent pain and injury while maximizing your health and wellness. I hope you continue to enjoy chiropractic adjustments for years to come.
Be well……
Dr. Ryan Footit Medical Director 
Wendy B.Lake Waukomis, MO022Apr 1, 2017First to ReviewI definitely recommend this place to everyone!!!The front desk is always welcoming and Dr Steve is amazing! He takes the time to go through and talk to tell you what he is doing and how you are progressing. I have yet to have to wait to get my adjustment and my boyfriend thinks the price is too good to be true!!!! The hours are amazing too!!! You have to give this place a try if you are in need or a chiropractor or even thinking about seeing one!
Helpful 0Thanks 0Love this 0Oh no 0
You Might Also Consider
in Podiatrists
