Smart Scapes

David and his team did an excellent job installing our backyard patio and artificial turf. Smart Scapes was competitively priced and we couldn't be happier with the end product. David was very responsive during the entire process and his team worked quickly to get the job done with minimal disruption. I would definitely recommend David and his team for any backyard project.

- John M.

David doesn't have a professional bone in his body. Or maybe he just thought he could bully me because I'm a female? Not sure but there is no excuse for leaving a customer shaking and in tears after a phone call. I've never been spoken to that way and in hindsight I can see that it was aggressive gaslighting at it's finest. Let me add that it was the first time I had ever interacted with him, I thought he was calling to talk about resolutions to something I perceived as a mistake (he claimed otherwise), and it was after the project had started so I couldn't just walk away.

Another issue that I had in common with another reviewer was their concept of warranty work. They didn't finish the last few punchlist items for the project which in my mind means the project isn't finished (...crazy logic, I know...) but they claimed that they were 'warranty items/tasks' and couldn't be performed until after I paid my last bill. Doesn't warranty mean it was done correctly the first time and it will be fixed if something goes wrong?
What would incentivize them to come finish their work if I had already made the last payment? Maybe you could say that you have to trust people to be true to their word but I'll refer you to the above paragraph. It's now been 3 months and no one has been back to address the unfinished tasks.

It never feels good to write a bad review but my experience was so bad that I had to warn people.

This company goes above and beyond when it comes to hardscaping, landscaping, pavers, turf, retaining walls etc. we have personally used them for several different areas and would recommend to everyone!

Generally a terrible experience. About as unprofessional as it comes. Full of excuses and no accountability. Stay away, and find someone else for your landscaping needs.

DO NOT USE - STAY AWAY!! These people were months late starting the job, the workers required babysitting as they kept making mistakes (not straight lines, not following the design, patio much smaller than promised). Now every time it rains our garage floods, Rhianne has been unresponsive to requests for guidance on how to correct (she said they were "accounting for water" in the design). Now some of our large plantings are dying after just a few months. I asked that they replace the 2 dead plants and here is here text back to me: "We dont warranty plant material without irrigation. Thats industry standard. We dont warranty jobs that negotiated not paying their final bill." I paid $20,000 on a $20,300 bill. The discount, which we agreed upon, was because the patio turned out to be 10x12 instead of the 12x14 she promised. The bill should have been discounted further if you really subtracted the full cost of materials they didn't end up using. THESE PEOPLE ARE UNPROFESSIONAL - STAY AWAY!

I would give NO STAR at all, but I can't. I called SMART SCAPES LLC a month ago. The first call was answered by a machine and I left a message that I was interested in a pondless waterfall and left my number to call back. I never heard from them. I called back and left another message. No call back. I know, I know...I should have stopped right there. I called again a day or two later and a man answered. I told him what I was interested in and he said he would call back in three (3) weeks. Three weeks was yesterday and you guessed it, no call back. DO NOT BOTHER DOING BUSINESS with someone who can't even give you the courtesy of a call back or simply just say they can't do any jobs because they're too busy. As far as I'm concerned this is BAD BUSINESS and may be an indication of their work. SHAME ON THEM!

We have been very pleased with David, Rhianne and their team. We first used them before we actually moved here. They were great. Met me on the day we closed on our house- were prompt and on time. I told them what I wanted to do and they put together some options- visual plans and estimates. I was able to do/plan everything remotely so that I could get approval from our HOA to begin work as soon as we moved in. They did a fantastic job. We get so many compliments on our landscaping. We had a small plant and tree die within the warranty and they replaced with no issues. We also had a few trees that looked like they were struggling right at the end of our warranty. Their expert opinion was they would be fine, but would offer an extra year of warranty, just in case. Well, they were correct. The trees are all thriving, but giving me that extra peace of mind was gold. Rhianne has been great to work with. She always answers my calls and texts. We have since used them for additional work and will continue! Thanks Smart Scapes! - Jen Corridon, Brentwood, TN