True Friends Moving Company

I used this company moved from Springfield Tennessee to Brownsburg Indiana. It was a very large move. I had two great guys that loaded the truck in Springfield and they also unloaded me and Indiana. They did a very great job very courteous very fun. Nice guys to work with I appreciate them so much And I appreciate the great service that I received from true friends I highly recommend them

Awful- the service was so beyond bad I don't even know where to begin. Did everything to make it smooth and easy - they damaged the property I moved out of - left a full load of contents behind. Told m. Needed 3 people - overcharged me and then offered me $100 for coverage of damage - oh yeah and during move left rugs - & additional content at property- service recovery was so poor - wish I had used College Hunks!!!!

10/10 would not recommend unless you want lazy unprofessional movers who complain the whole time an also break an or lose your belongings. I couldn't even read the contract I signed because I was being rushed by the movers an then they picked things that I didn't agree too

I received a very prompt call from True Friends within 30 minutes of my Yelp generated RFQ that sent my request to multiple businesses in my area.

The gentleman was friendly (living up to the name), kind, and helpful. He explaining what all they can help me with, and the rates were very fair. After breaking my back in '21, this is the first time I've ever used a moving service. After speaking to True Friends, I'm less worried about how this might go and looking forward to finishing this review. So far so good!

I will update after the move is complete.

Terrible. Unprofessional, poorly prepared and underqualified. Everyone i spoke with on the phone was very kind and reassuring UNTIL moving day came - then it was like pulling teeth to try to get anyone to do anything. Overpromised and Overdelivered.

Make sure to have your checks handy too... they didn't tell me about the 3% upcharge to use a credit/debit card until the move was done so it cost me an additional $90 just to use a card. So unprofessional.

This company crammed our furniture into our truck without shrink wrapping and blanketing furniture as promised. Even though they broke and scratched several items we decided to buy new furniture instead of dealing with them further.
Beware of this company.

UPDATED: They lied during a BBB review review to avoid a resolution and/or partial refund.

AVOID this unethical & unprofessional business

Hire an attorney to support any disputes with this company.

I hired this company to move me from my 2 bedroom apartment to a 3 bedroom home. The initial customer service calls were ok. But no details weee transferred between reps. If you're actually looking for a professional, or organized moving company that knowledgeable with ordering product, scheduling, and handling your payment; this isn't it.

Post Booking & Pre-Move

I spoke with 2 consultants prior to my move. And neither shared key details with the other. They were I'll prepared. They didn't have enough boxes. And refused to support with getting boxes the day of the move. I also asked for 3 movers instead of two. As I've hired professional movers a lot. And knew I needed an additional person. They didn't do that. And told me they would have an extra person help. That person never showed up.

They left behind 30-40% of my items. I'm now stuck with hiring another company to finish my move. Which will cost me another $1,000+.

Payment
They had enough nerve to call me days after to say they lost my check. And needed full payment before discussing resolution. I paid them and nothing has been done. I recapped my experience. Sent over 20 photos with all items left behind. Paid over &1600. AND they damaged my wall in my brand new house. And haven't even scheduled time to get that fixed.

I've asked for a manager to call me and discuss type of financial reimbursement and they have not provided that. I received a call from a Claims Manager named Kenzie who sounded like a bill collector and sent me a passive aggressive email. Thanking me for payment and failing to address any of my concerns thoroughly.

Avoid this company, hire an attorney and contact BBB. That will likely be the only way you will be heard or get additional action.

I used this company over a year ago. I also had storage on their property. I ended up with a very damaged hope chest and I had mice that were born in the same chest. I reported the problems and naturally they tried to make it out to be my fault, not theirs. They said it was because I went into my storage, it had to be my doing. I ended up with a fight on my hands and they reluctantly reimbursed me for the loss of an electrical cord to my reclining sofa and partial cost of the repair of my hope chest. It was left up to me to deal with the mice as the movers were afraid of them, but so was I.

Zach, Chris and Preston were great and made day 1 of our move feel super easy. Very impressed by their professionism and care while packing our home.

SCAM! BEWARE! THEY ARE NOT YOUR FRIENDS!! They took my money and ran and have now charged my account a second deposit.

I booked a moving appointment for 7/30/22 on 6/30/22, I paid a deposit and received a confirmation email. 7/30 came and no one showed up. I called to get an update and they apologized saying they failed to dispatch the job and would call me back to schedule a move the next day. Never heard from them again. I called back every hour for the rest of the day and they began sending all of my calls to voicemail.

So now I am booking a move with another moving company and having to dispute the credit card charges because they won't answer our calls.