Review Highlights
“Eddie was early both times we hired him, and the car was stocked with waters and playing our music!” in 5 reviews
“The night before arrival we received another confirmation with their driver Mary and her phone number.” in 2 reviews
“Communication from the time I booked in March until service at the end of April was great.” in 3 reviews
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About the Business
Business owner information
Edward C.
Emerald Luxury Transportation is Nashville's premier ground transportation provider. Are you a travel manager, executive assistant or a member of a production team, responsible for booking ground transportation for yourself, talent or C-Suite Executive? Look no further! We are your trusted partner for all travel logistics. We understand you have options when booking car service, and we hope we have the opportunity to earn your business. ELT offers an extensive range of services. Our services are customized to the needs of each client to make your experience unique, memorable & worry-free, every time. We are committed to our philosophy of providing personalized service & quality over quantity. Whether you are visiting Nashville for a business trip or for a special occasion, your chauffeur will ensure you will arrive safely to your destination. We handle each client with the greatest sincerity, integrity, and discretion, all while providing each client with world-class service. Flying into a Nashville FBO/Private Aviation Services? We service Atlantic Aviation, Signature Flight Support and John C. Tune Airports. Here are some of the industries we work with: Entertainment, Music, Media, Sports & Healthcare. Our performance record for safe, reliable, & on-time service, will give you a peace of mind when traveling to Nashville. *We provide transportation to Jack Daniel's Distillery, George Dickle Distillery, Graceland, Arrington Vineyards & the Corvette Museum.
Ask the Community
Q:
Do you have a car seat?
A:
Hello, we carry car seats. How may I assist you?
Joseph B., Business Customer Service5 years ago
Recommended Reviews
Overall rating
32 reviews
5 stars
4 stars
3 stars
2 stars
1 star
- May 8, 2023
5 stars isn't enough to truly capture the service and experience with Emerald Luxury Transportation. Was visiting Nashville to connect with my fraternity brothers and wanted to add a special touch by reserving a sprinter van to take us down to Shelbyville for the Nearest Green Distillery Tour and then out on the town in Nashville later that night. Unsure of how best to book, I called and spoke with Edward who put together two quotes to fit our needs. One quote was for the tour and the other was for the night out on the town. Communication from the time I booked in March until service at the end of April was great.
For the tour, the van was set to arrive at 10:15am so we could get there in time for our 12pm tour time. Carlton called me well before that to let me know he had arrived, which I appreciated, so I could corral the guys to make sure we made out the door on time. Carlton was great and provided great communication. He dropped us off right in front of the entrance so folks could think we were famous, ha!
Later that night Joe picked us up for dinner, and drop us off at a few different spots. We were initially supposed to return at 12:30am, but when I called him he to extend he said not a problem and with smile.
On both trips the van was clean and comfortable. I had called a few other companies, but glad I went with Emerald. Although I'm not from Nashville, will be singing their praises to anyone that asks!Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Joseph B.
May 10, 2023
Mr. Naim,
Wow! Thank you for the 5-Star review and sharing your experience with others!! I am pleased to hear that Carlton and Joe were able to provide you with excellent service. We definitely Stand ready to assist with any of your referrals.
-Edward - Ami H.Lexington-Fayette, KY0251Feb 18, 2023
Requested this for April and never got a response from this business. Disappointing.
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Joseph B.
Feb 20, 2023
Hello Ami,
Unfortunately, we do not have any messages from you? I’m not sure which channel you used for a quote. We can be reached by phone at 615.678.4695 for the fastest response. Thank you. - Jakkie W.Fairview, MT02Jan 19, 2023
I usually do not leave reviews but this company is worth the time!
EXCEPTIONAL service!!! If I could give 10 Stars, I would!
There were five of us in the party & both times (to & from the airport) we were treated like Royalty!
Carlton had our favorite adult beverages & a big smile waiting for us when we arrived & on our return Eddie was delightfully answering our "million" questions about coming back to Nashville!
ABSOLUTELY recommend this company!!Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Joseph B.
Jan 22, 2023
Jakkie, thank you for taking the time and leaving a 5-star review. It is greatly appreciated. We look forward to serving you again, when you return to Nashville!
- Siobhan S.San Francisco, CA011Oct 15, 2022
Great company! The cars were gorgeous and the drivers were professional and extremely friendly!
Helpful 0Thanks 0Love this 0Oh no 0 - Travis K.Cedar Park, TX920Jun 26, 2018
2nd time using emerald for transportation while in Nashville both times same experience ..great service!! They will now be our only transportation source while in town .
Thanks Emerald.
T.K.Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Joseph B.
Jun 26, 2018
Thanks for choosing us for a second time, Mr. Travis! We are happy to know you have received consistent services, and we look forward to seeing you again!
- Kristen J.Akron, OH4535266Sep 25, 2019
It was so incredibly easy to get a quick, almost instant quote through Yelp for this need. And based on all the great comments it made choosing my service with Emerald easy. From booking and confirming the pickup it was a breeze. Our driver was early and ready for us and dropped us off. The service is exceptional, the attention to detail was perfect.
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Joseph B.
Sep 27, 2019
Ms. Kristen, thank you very much for your review. I am glad to hear we were able to exceed your expectations. We look forward to working with you again!
- Joe S.Scottsdale, AZ45517Jan 2, 2017
They advertise "The Gem of Nashville" and when it comes to transportation they certainly live up to it.
If you're looking for trustworthy transportation in the Nashville area Emerald Luxury Transportation is at the top of the list.
Preston our driver was very professional, timely and kept in contact throughout the service.
The vehicle was clean and well-maintained.
Their prices were affordable and a great value we look forward to using their service again.Helpful 1Thanks 0Love this 0Oh no 0Business owner information
Joseph B.
Jan 2, 2017
Mr. Joe,
We thank you for sharing your experience. We are delighted that you enjoyed your transportation service, and we look forward to serving you again! - Selene C.Westlake Village, CA54151Jan 14, 2020
Thank you for such great service while in Nashville. Loved that you texted and called. Drivers were so helpful and we enjoyed the rides. Great service and cars. They will be my new car service in Nashville.
Helpful 0Thanks 0Love this 0Oh no 0 - Bridget D.Maspeth, NY103410Oct 8, 2019
I used Emerald Luxury to transport my mother and her twin sister from the airport to East Nashville. I spoke to Edward who was both professional and organized. They were there on time, courteous, and even stopped at the liquor store since they were celebrating their birthday. My mom said she felt like a celebrity. I would recommend them and would definitely use their services again.
Helpful 0Thanks 0Love this 0Oh no 0 - Ashlee P.Worcester, MA1214196Jul 30, 2019
Awesome customer service. The reviews don't lie! I called ahead to make an appointment for airport transportation to and from our condo. They tracked our flight and arrived early (even though our flight was delayed multiple times). I didn't have to think about calling them and checking to make sure we were still all set. They emailed and texted me when they were on their way and when they were arriving. They took payment a day or two before service. The drivers we had were fun and professional and the Escalade we rented was comfy and super clean. When it was time to leave Nash they were right on time and got us to the airport safely. I would HIGHLY recommend this service. Prices are on point for the service you receive! Tip is included in the payment but we gave some extra because they were so professional.
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Joseph B.
Aug 12, 2019
Ashlee, thank you for sharing your experience. We greatly appreciate it! We look forward to working with you when you return to Nashville.
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