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About the Business
Business owner information
Zac S.
Since 1990, Dependable Delivery has been serving the Greater Nashville area. We are your locally owned and operated courier service dedicated to serving our customers with reliable 24/7 delivery of packages large and small. We've had the pleasure of being trusted with safely delivering nearly a million packages by our friendly dispatchers. Our drivers are extremely familiar with their community and can ensure you that your package will not get lost in the shuffle. We are dedicated to every customer and every delivery and work to ensure we have the drivers to make your deliveries on time. Call today to get started!
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Ask the Community
Q:
Will you guys deliver from a vape shop to me?
A:
Yes, but....the order needs to be paid for and ready for pickup at a customer service counter. We can not "shop" for you. Also, someone will need to be present 21+ with ID at the delivery location. Alcohol or tobacco or other age restricted items… more
Dave M., Business OwnerÂ1 year ago
Recommended Reviews
Overall rating
12 reviews
5 stars
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1 star
- Theresa B.Leander, TX10912Jun 13, 2022
One of the best delivery services I have used. Being a Realtor we use couriers all the time. Zac with Dependable Delivery really went above and beyond to be sure we were taken care of on our visit to Nashville with much needed medical supplies. Appreciated their professionalism and follow through!
Helpful 0Thanks 0Love this 0Oh no 0 - Laurel M.Nashville, TN285435Feb 11, 2021
This company, BY FAR, exceeded my expectations. My first two (of many!) experiences were yesterday and today. Yesterday I had an order ready for curbside pickup, but couldn't go. I did an online search for courier services and decided to call. I spoke with Zach (sp?). He was super friendly and assured me that they could get the order delivered to me. Flawless delivery! Today, of all things, they picked up my puppy from Miss Kitty's daycare and delivered him home. When I checked Waze, it looked like it would take me double the normal time to get there and back home due to traffic. I've been working from home and still had lots to check off my list before shutting the computer down. I called and got Zach again. He assured me that they could get my sweet Oliver home safely. I was able to continue and finish work. Yay! This is a photo the driver sent me when he picked up my little babe. I totally, 100%, recommend this company.
Helpful 0Thanks 0Love this 0Oh no 0 - Laura Kate L.Foley, AL18294Mar 6, 2022
The owner of this establishment is THE RUDEST PERSON TO WALK THIS EARTH. Cussed me out and yelled at me for parking in front of his building- completely uncalled for. The approach was rude and unprofessional and sexist. There is a nice way to handle asking someone to move in front of your building. We went on a weekend where the sign on his business says only opened Monday-Friday!
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Dave M.
Mar 16, 2022
If i cussed you in front of the building, ITS BECAUSE YOU CANT READ! Parking directly in front of our business is for our drivers, not for Tattoo customers. I pay the rent for our 3 stalls of parking! I have to interrupt our business of life saving medical deliveries to get tattoo customers to move 6-8 times a day. Why should I have to interrupt my business flow multiple times a day because tattoo customers cant read or respect our right to do business? Would you have liked it better if I just had you towed? Add $120 tow bill to your tattoo charge, see how you like that. Yes, after well over 100 tattoo customers parking in our clearly marked parking, i am going to be very rude.
- Kevin W.Knoxville, TN9716Mar 7, 2021
I had a Bowflex treadmill setup for delivery on March 3rd between 8-12 noon. They couldn't make their time slot but didn't call me until 1145 am to notify. After calling Ramon ( New Jersey dispatcher ) back he rescheduled my time slot for 12-4 PM. Guess what no delivery OR courtesy call until 745 PM from the driver telling me he was 45 minutes away! I also had the installation setup & paid which would've had 2 strangers in my house until 930-10 pm at night with wife and child. No way !!! Finally Ramon called apologizing (again) saying that Saturday I would be prioritized since the foul up on March 3rd! Guess what happened on March 6th .. no delivery nor call explaining! Finally after HOURS of being on hold I spoke with a Zachary (manager?) and he said he could guarantee me Monday. His point of contact was guess who .. a dispatcher named Ramon?? I told Zachary that at this point I don't trust this company in my house or assembling my treadmill. So this company might be great for others but I wouldn't recommend service like this for anyone. Sad I could NOT enjoy my Bowflex Treadmill that cost $2700 overall because of this unacceptable & unprofessional company! Pure pathetic!!!
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Dave M.
Feb 28, 2022
This is not our company. We have no Ramon. We have no dispatch office in NJ, all of our calls are answered in Nashville, TN. We do not do any inside residential delivery or assemblies. You have placed your review on the wrong company's Yelp page.
- Pamela Z.Osseo, MN03Dec 20, 2017
I live in Minneapolis, but my minor emergency was in Nashville. A set of documents I'd shipped went missing. I contacted FedEx Kinko's and had them re-printed. While that was in process, I went to Yelp to search for a courier/delivery service that I could hire to pick up these documents and deliver them. (I rely on Yelp for quality reviews and it's never let me down.) I liked what I read about Dependable Delivery so I made a call. After hanging up with them I felt confident that all was in good hands. Sure enough, within about a half hour I received an email confirming the package had been delivered...AND for a very reasonable cost.
Helpful 0Thanks 0Love this 0Oh no 0 - Emily K.Richmond, VA05Feb 18, 2015
Great and reliable service! We called Dependable Delivery this morning in a pinch because we needed to get packages delivered to our customer and FedEx was closed because of snow and ice.
Dependable Delivery pulled through and quickly picked up the packages from FedEx and delivered them to our customer. Highly recommend them!!Helpful 1Thanks 0Love this 0Oh no 0 - Connie S.Cape Canaveral, FL051Jun 9, 2018
I work for a large cable network and we needed three packages picked up from one place and delivered to three separate locations during CMAFest traffic and craziness. I googled couriers and they came up and I watched the video and read all the reviews. I called and talked with David. He was quick and thorough while entering our order. This was Tuesday before the need on Saturday. He even had one of the drop off people already in his database so that made me feel good. I gave him my personal cell so they could call if they needed to. Our packages weren't ready when they arrived a little early and Jason the driver called me. We talked and he had to wait about ten minutes and then was off. I asked him to call me when he was done and he did. This was such a relief. I highly recommend them. Great job reasonable prices. Very friendly and eager to please. True Southern Work Ethic.
Helpful 0Thanks 0Love this 0Oh no 0 - Jerry G.Carrollton, TX013Jul 7, 2015
Worst experience ever. Burned a whole day waiting for them to deliver a couch from Wayfair.com. No delivery, no call to tell me they weren't coming. Multiple calls placed to them resulted in being bounced from department to department. Evidently they "lost" a full sized couch in one afternoon! No one took ownership of the issue and though everyone I spoke with promised to call me back no one did. I will always check with online retailers to ensure the retailer I'm buying from DOES NOT use them!!!
I only left one star rating because it won't let me leave a negative star rating.Helpful 4Thanks 0Love this 2Oh no 0Business owner information
Dave M.
Aug 14, 2015
You have reviewed the wrong company. We do not do business in TX. We have one location in Nashville, TN. Wayfair is not one of our customers. We are a small company with two daytime dispatchers. We don't have any departments to "bounce" you to. A quick google search shows two other delivery companies in TX with the word "Dependable" in their name. These companies are not affiliated with us in anyway. Please make sure you are posting reviews with the company you had the experience with.
- Amy S.Charlotte, NC25183May 26, 2015
We needed some documents delivered in Nashville, TN for an emergency situation. Based upon Yelp reviews we picked this service and we are very glad we did. Despite the last minute nature of the emergency - this company came through for us in a big way! They received, processed and delivered the documents in less than one hour and emailed us a proof of delivery within 45 minutes of receiving our information. Keeping their information for the future as we may need them again. Great company - thank you!
Helpful 1Thanks 0Love this 0Oh no 0 - Michael B.Brentwood, TN261212Jan 23, 2014First to Review
One of the best local companies you're going to find to handle your important packages to be delivered on time the same day at a great rate.
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