Coolray Heating & Air Conditioning

AC went out and from start to finish, we were blown away with the service. We couldn't have asked for a better experience. Everyone was really great! words can't express how great this experience was considering the circumstance. Brad, Ted, Alexander, Joshua, Braden, and Tyler are the best!!!! Definitely would highly recommend.

We scheduled an appt but they never showed up, and didn't answer my message to see if they were still coming. Never heard anything from them, even after 2 days.

First off the arrogance of 'service' person was so unnecessary, brought a kid to 'diagnose ' , diagnosis was incorrect ! Told needed new sump pump ( not the barrel or sleeve) to the tune of $2000. Called elsewhere & correct diagnosis was float switch which could have been repaired for way way less but decided to go new due to age of my old pump to the tune of $600. - coolrays could not 'break down' their crazy price of 2k for a job that would take less than 30 mins & told me it was a pump made in USA by Liberty ( Home Depot has the exact pump for 380.) ! The 'service' person didn't care that i knew that price was so inflated & told me if you don't like the price I don't know what to tell ya - replace it or don't , laughed & got in his truck with kid in tow & left ! I used a company that did it for $600... unit made in USA , cast iron ! I would not rec this business !

Coolray repaired the electrical pole on my house after storm damage. When they quoted me a price, it seemed high but I agreed and asked for an itemized receipt under the impression that my insurance company would cover it. The invoice I received had a single line item for the total repair cost. Naturally, the insurance company wants an itemized receipt before paying the steep price.

I called and requested an itemized receipt and was assured that I would receive it. I also sent an email via their online form requesting the same. Now nearly three months later, I have heard nothing and can only assume I was lied to in order to agree to the job.

I cannot recommend Coolray. Go with someone else, even if it takes a little longer.

Way, way overpriced. Tech came out to give me an estimate to install an outlet on my kitchen island. The kitchen island already had one outlet on one end of it, and I wished to install another outlet on the other end due to it having a larger food prep area and it would be more convenient to plug in a blender or Cuisinart in this area. My kitchen island is about 10-12 feet in length and there is already an outlet directly under the kitchen sink (sits in middle of the island) for the disposal which they would be able to tap into and then run the new wire for the new outlet about 6 feet for the new outlet. I have a real estate business in another state, and use various vendors (electricians, plumbers, roofers, landscapers, etc) monthly so I have a pretty decent idea what a fair price is for a job. I figured the install of the outlet would be a 45 minute to 1 hour job max: tap into the existing outlet, run 5-6 feet of new wire, cut a hole through the interior island wall, cut a hole in the side of the kitchen island, install the outlet box, and install the outlet, pretty simple job. Coolray quoted me approximately $450.00! The quote was actually laughable. I currently pay licensed, bonded and insured electricians $100.00 an hour for work in my business I mentioned earlier. Coolray's price would have amounted to approximately $400/hour, basically the same amount I pay my attorney for legal guidance. I called another electrician (licensed, bonded, and insured) and he did the job in 50 mins for $110.00. I live in a nice area and it's been my experience that vendors have different prices based upon the zip code they are quoting the job, I don't know if Coolray bid it higher due to where I live or if the quote was there normal pricing, but as mentioned above, there quote was laughable.
I definitely would advise people to shop around before using Coolray.

I sat on this review for a bit to ensure I had my final thoughts.
I used Coolray for plumbing and electrical issues. They wouldn't give me a quote by phone or online for basic services (even a ballpark), instead insisting on looking first. To look (for plumbing) they had to get things taken apart ensuring you're pretty much going to go ahead and pay whatever to resolve the issue. We initially called for one plumbing issue, they fixed it (for a steep price) and the plumber was friendly. Said plumber also took a look at another issue I had as I mentioned it off-hand, and said it was fixed but it resumed to its completely broken ways as soon as he left. Can't complain too much there as he didn't charge and thought he had resolved it (plus noone else has been able to fix this issue either). To get a price that wasn't as bonkers high he encouraged us to join their "Customer Care" loyalty group (for a price). I did. It was still really high, but I was never billed for that customer care thing so I'm assuming it was lost somewhere along the way.
Called Coolray again for electrical issues. Had been working with another local electrician who were at the moment not responsive. Coolray was super responsive and out quickly. They fixed part of what we paid them to fix, but there was some misunderstanding. We pointed out a light that was arcing and causing issues. Both lights behind a panel needed replacing as wiring for both switches was frayed. They only replaced one of these two switches, which means they took the panel off, saw the fraying, and only replaced one of them. I realized this was so when I got home and turned on the assumed fix light only to see flickering and hear a pop. Called Coolray to see if they could fix this issue which we thought we'd already paid for, and they said they had only charged us for one of the two switches and quoted us a remarkably high price to come out (including a service fee for making the drive at all) and fix the additional switch. We went with another electrician for half the price.
So--solid work for the most part if some miscommunication, high even for the market area.

I used Coolray for the first time Saturday, Joseph F came to service my heat/air pump. He was on time, explained everything in detail and even changed out my vent return free of charge! He was neat and very professional, I will request him every time. Joseph is a home grown young gentleman with skill and manners! I was very pleased with my service and signed up for regular maintenance on my unit!
Melissa Rose, Franklin, Tn

Great fast response. Came out next day and quoted work. Finished repairs quickly with no surprises . Friendly and high quality!

I don't usually take time to review companies, but sometimes service is so special, you just have to take a minute to give them a shout-out. Such is the case in my recent interaction with Coolray Heating, Cooling, Plumbing & Electrical in Nashville. You could say they went the extra mile, but it was more like five miles. I mean, sure their website lists stuff like a 10-year warranty, same day service, and a 100% guarantee, but that's just the beginning. Because they not only do excellent work on the equipment, they also do excellent work on the customer. Treating you with respect, integrity, and most of all, honesty. Really, as a senior citizen, this company feels like a throwback to times when everything is above board and above average. Coolray's President even stepped in to lend a hand by helping with my rather stubborn home warranty company. Give Coolray a chance and you'll end up saying what I did, "Cool!"

We needed our heat pump replaced and a mini split installed and Jesse did a great job of helping us. He explained everything and even did an involved test to check and make sure we were getting the right size for our house. Installation was quick and professional. Highly recommend.