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Looking for an Apartment in Nashville?
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Apartment Hunting in Nashville?
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Studios vs. 1 Bedroom Apartments
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Highlights from the Business
Locally owned & operated
Offers customized solutions
LGBTQ friendly
Established in 2017
Wheelchair accessible
Available by appointment
Services Offered
Verified by Business
Review Highlights
“If you can't work with Ben, everyone else there is incredibly collaborative and almost as awesome as Ben.” in 12 reviews
“I love that Haley had 12 options for me to look through, so I wasn't limited at all even with a lower budget.” in 11 reviews
“When I first spoke to Jessi, I told her where I was looking to move and outlined what my specific needs were.” in 4 reviews
Location & Hours
Amenities and More
About the Business
Business owner information
Rachel A.
Nashville Apartment Locators is a FREE apartment rental locating service to residents looking for a new apartment home in the Middle Tennessee or Nashville area. We are licensed real estate agents and receive a small referral commission from the apartment management companies when the resident moves into their new home. Call us today to find your new apartment home!
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Recommended Reviews
Overall rating
78 reviews
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1 star
- Rachel L.Destin, FL8488Jan 23, 2024
Haley is so wonderful. She prepared an extensive list of places and kept my must have priorities in mind. She truly cares about her job and wants the best for her clients. I'm grateful for her expertise. This process was stress free and so easy. I even signed a new lease the same day!
Helpful 1Thanks 1Love this 1Oh no 0 - Jun 13, 2022
I cannot say enough positive things about my experience working with Sara Murphy while looking for an apartment.
Sara listened to my needs and asked thoughtful questions that helped me better understand what I wanted. She was super responsive and very patient.
We initially visited two apartments that I selected - a tiny studio in the middle of everything and a larger apartment on the edge of town. When I realized I couldn't see myself living in the studio & the larger apartment didn't work out either, Sara did another round of searches for me based on my likes and dislikes of the places we toured and found the perfect option for me. We toured it that day and I filled out an application on the spot.
I'm almost at the end of my lease at the apartment she helped me find, and it has been a really positive experience. I never would have known about this complex without her help.Helpful 1Thanks 0Love this 2Oh no 0 - Jerry R.San Francisco, CA01Jan 19, 2024
This has been the worse experience in moving that I have ever encountered. The apartment that I thought I was renting for $1875.00 was actually $2225.00. This was relayed to me after I moved from Memphis to Nashville on a weekend. When I questioned Nick about the difference I was told that the two free months of rent would offset the monthly cost. Then the apartment was not the same floor plan as listed on the website and I had no patio or balcony. Not to mention, the apartment over looked a massive apartment construction site and I have had many sleepless nights due to the construction noise. The apartments charged be more money to move into another apartment and the fees here are outrageous. I had a better apartment on my own but I trusted this company because I moved from out of town. Do yourself a favor, save your money and find your own apartment. THIS IS A RIP OFF!
Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Rachel A.
Jan 19, 2024
Hi Jerry,
I appreciate you bringing your concerns to my attention in order for me to address this as a learning opportunity for our team. I apologize for the frustration you experienced and that you felt undervalued. We are grateful for every client that chooses to trust us with their apartment search. We at Nashville Apartment Locators truly believe in helping individuals find the perfect place to call home in Nashville. We offer this service completely free of charge for our clients to try to make the transition as smooth and stress-free as possible. I am sorry your experience left you doubting our commitment to our clients and our community.
I was able to connect with the agent who assisted you last year in order to try to understand where things fell apart.
After the initial phone call with our clients our agents spend time researching and gathering information about different rental options in order to provide a complete selection of available and relevant options. They take into account availability, pricing, commute times, special requests and many other factors to make sure the list of options is perfect for each individual client.
Though we try our best to communicate all nuances when it comes to pricing and availability we ultimately rely on the information provided to us from the teams that work onsite. There is a lot of turnover in Nashville between management companies and a lot of new construction. With every new management team or brand new community there is a period as they open or take over where they are working to organize and put systems into place. We try to help navigate these transition periods as best we can and be a liaison between our clients and the community teams and we apologize that in this case the communication did not ultimately come full circle.
Nashville is a unique and growing market where many renters opt to take advantage of the competing rental concessions that are prevalent in the market. There is a lot of competition in the market and a lot of specials that can be utilized to help renters take advantage of the best deals throughout the city. The option to apply the offer of a free month(s) as a prorated discount for the term of the lease is an option that should be thoroughly discussed and understood on an individual basis between each agent and their client. Every community treats these specials differently and we apologize that you experienced any confusion regarding the way the market price and the specials offered were taken into account for the unit you were interested in.
One of the most impactful parts of our service is the fact that we escort our clients to tour their favorite communities, or we tour those communities on their behalf if it is a sight unseen situation. In this situation it is my understanding that an outside party who was not in direct communication with the locator toured the community on your behalf and was shown a model unit that was not the unit you had discussed with your locator. This seems to be another contributing factor to the confusion you experienced since we were not present on the tour to prevent any miscommunication firsthand. Though the locator did try to reach out to try to rectify the situation when your concerns were brought to his attention it seems that it was too late in the process to affect the outcome.
It is my belief that communication is the key to making any business relationship successful and in any situation where a client does not feel entirely satisfied and empowered by our services I believe we dropped the ball.
We are a small business and I take client feedback very seriously. I am unable to change the past but I can offer my apologies that your experience using our service was not up to the level we strive to meet with our clients. We will use your feedback to work to do better in the future. Your concerns have been addressed with my team and discussed thoroughly. If there is any additional feedback you would like to share with me please reach out to Rachel at info@nashapartments.com and I will connect with you promptly. Thank you. - Mike H.Los Angeles, CA053Dec 12, 2023
I was looking for an apartment in Nashville at a very competitive time when other people have been struggling. Haley Jones at Nashville Apartment Locators was recommended by a realtor friend, and I could not be more pleased with the results and Haley's assistance. I had a specific and limited budget, rather narrow requirements for location, and in short a high bar for what I was hoping and praying to find. I thought this could take weeks. Haley Jones scheduled a day for me, did a ton of research, and within a few hours FOUND ME THE PERFECT APARTMENT, meeting ALL of my requirements and more. I don't think I could have found the place without her help. She was knowledeable, positive, kind, encouraging, and had my back in all the conversations with leasing agents. I could not be happier and would not hesitate to recommend Haley Jones and Nashville Apartment Locators without reservation. Exactly the service you need if you are looking for an apartment or rental in Music City.
Helpful 1Thanks 1Love this 2Oh no 0 - Sarah B.Nashville, TN941Nov 7, 2023
I've used Haley Jones to find my last two apartments and couldn't imagine looking for Nashville apartments any other way! She makes the search so seamless and her insight on different parts of the city was super helpful when first moving to town. Cannot recommend her enough!
Helpful 1Thanks 1Love this 1Oh no 0 - Jan 23, 2023
They do not do there homework on places. I was very clear in what I wanted and ended up in an awful place. I moved from out of state and the girl cancelled our appointment that I drove 8 hours for but after some push back she sent me some places but I was unable to see most of them due to they weren't taking appointments. I tried using them again to get out of the horrible place I am in (noise, maintenance issues, the list is so long with all the things wrong with this place) and she was unable to find me what I was looking for and sent me places with bad reviews and didn't come close to what I was looking for. I went to another locator service in Nashville and they found me a great location, great places with good reviews within my budget. They took me to the places and were very communicative throughout the whole process. The experience with them was 100 times better than with Nashville Locators, would not use them again.
Helpful 2Thanks 0Love this 2Oh no 1 - Jun 15, 2021
I had the pleasure of working with Sadie Estrada. She made my life so much easier when it came to moving to a new state. I couldn't imagine my experience searching for an apartment without her. She took the time to show me and my roommate a detailed presentation of all the places within our budget. Then she went and toured our top three choices and sent us pictures/videos because we don't live locally in Nashville and weren't able to visit the apartments in person. She was there with us through the whole process from start to finish. Sadie is an expert when it comes to knowing the Nashville area, apartment options, and providing a high quality experience. Whenever a problem arose, she was there to help fix it without hesitation. One thing that makes her stand out is that she truly cares about finding the best for her clients.
If you are moving to the Nashville area and need a reliable, safe, and seamless experience to make your life 1000 times easier, please do yourself a favor and reach out to the apartment locators (and specifically ask for Sadie!!).Helpful 2Thanks 1Love this 0Oh no 0 - Sara R.CA, CA1027226Dec 11, 2021
Be careful. The person I worked with was very helpful but ultimately I found that the complexes I liked the most I found without apartment locators and they did not contract with them. The complexes recommended to me were not quiet at all, so I really feel for the ICU nurse's experience below.
The people are also very competitive with each other. I dont want to give detail as to not expose anything but when the person I used shared her screen I saw a very nasty email over something petty.Helpful 3Thanks 0Love this 0Oh no 0 - Danielle L.Watkins Glen, NY01Jun 15, 2023
I had such an amazing experience finding an apartment through Nashville Apartment Locators! I worked with Sara Murphy and she was incredibly thorough, and made finding an apartment so easy and so much fun! She was incredibly patient with me as well when I was trying to find the perfect place! I 100% recommend using this service, it made everything go so smooth!
Helpful 0Thanks 0Love this 0Oh no 0 - Kaytie P.Loma Linda, CA210173Oct 9, 2021
I had the best experience with Sara M helping me find a place in Nashville. Sara went above and beyond to send me lots of pictures and videos which made me feel very comfortable leasing a property sight unseen as I was residing in a different state while looking. Sara was quick to respond, professional and reliable. 10/10 recommend using Nashville Apartment Locators.
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